Return and Refund Policy

This policy applies to all digital products purchased on the official website of SALAZARD LIMITED. Since digital products are non-physical, replicable, and downloadable virtual resources, we have established the following refund rules in accordance with standard international e-commerce practices.

1. Refund Eligibility

Customers may apply for a full refund within 24 hours after payment if any of the following issues occur:

• The digital file fails to be delivered;

• The product cannot be opened;

• The content is missing, incomplete, or abnormal.

If the customer has successfully received, downloaded, and viewed the complete digital content, no refund will be supported, as digital products cannot be recycled, returned, or revoked after use.

2. Non-Refundable Situations

Refunds will not be supported under the following circumstances:

• Voluntary purchase without any product quality issue, including personal dislike or unused reasons;

• Failure to receive files due to incorrect email input, full mailbox, spam filtering, or manual email interception by the customer;

• Partial viewing, partial download, or misunderstanding of the product content by the customer;

• Orders exceeding 24 hours after successful payment.

3. Refund Process

1. Send your order number, payment screenshot, and problem description to our official email: contact@salazard.shop;

2. We will verify your application within 1–3 working days;

3. Once the refund is verified and approved, the refund will be returned through the original payment channel. The arrival time is subject to the processing rules of the payment platform, usually 7–15 working days;

4. Refunds can only be issued to the original payer or an account under the same name as the customer. Refunds to third-party bank accounts or bank accounts not under the customer’s name are not supported.